Privacy policy
Syctech India Private Limited · Effective date: April 2026
This policy explains what personal data Syctech collects when you use the Syctech mobile app, our smart metering platform and this website, why we collect it, who we share it with, how long we keep it, and the rights you have. It is written to meet the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and its rules, the Information Technology Act, 2000 and its rules, and the requirements of Google Play and the Apple App Store.
This policy is an electronic record under the Information Technology Act, 2000 and the rules made under it, and is published in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. It does not need a physical, electronic or digital signature. By signing in to the app or using our services, you agree to the collection and use of your information as described here.
1. Who we are
The app and platform are operated by Syctech India Private Limited (“Syctech”, “we”, “us”), C-62, Sector 10, Noida, Uttar Pradesh 201301, India (CIN U46512UP2023PTC187781).
Syctech installs and operates smart prepaid electricity meters for residential societies, townships and commercial sites (each a “Society”). For the personal data described in this policy, Syctech acts as a Data Fiduciary under the DPDP Act. Syctech’s services are provided as an extension of the services of your Society or Resident Welfare Association (RWA), which is Syctech’s direct client. Your Society also holds your details for its own purposes, such as allotting flats and setting electricity tariffs, and is responsible for how it uses them. For record-keeping and billing, your Society’s committee and facility team can see the information collected for your Society on our platform.
2. What this policy covers
- The Syctech mobile app (package
com.syctech.smart_metering). - The Syctech smart metering platform, including the web dashboards used by Societies and facility managers.
- This website, syctech.in.
Payments are processed on the payment page of our payment gateway, Easebuzz. Easebuzz’s own privacy policy applies to the details you enter on that page.
3. Data we collect
| Type of data | Examples | Where it comes from |
|---|---|---|
| Contact and identity | Mobile number; name of the account holder | Your Society, when it registers your flat; you, when you sign in |
| Property and meter details | Society, tower, flat or unit number, meter serial number, consumer ID, sanctioned load, tariff plan | Your Society and Syctech’s installation records |
| Meter readings and status | Grid (EB) and generator (DG) energy units, current load, power on/off, active source, overload events, daily and weekly usage | Your smart meter |
| Wallet and billing | Wallet balance, recharges, deductions, adjustments, statements, invoices and receipts | The metering platform |
| Payment details | Amount, payment method type (for example UPI or card), transaction ID, bank reference number, payment status; the name and email address you enter for the payment receipt | You and our payment gateway. We do not receive or store your full card number, CVV, UPI PIN or net banking password. |
| Sign-in data | One-time codes sent to you on WhatsApp; secure session tokens | Generated by our systems |
| Technical data | IP address, date and time of requests, app version and basic device information, error logs | Your device, when it connects to our servers |
| Support messages | Emails and messages you send us, and our replies | You |
The app stores your sign-in tokens in your phone’s secure storage, and keeps your mobile number and the name and email you used for payments on your phone so you do not have to type them again.
4. How we use your data
We use your personal data only for the following purposes:
- To sign you in: to send a one-time code to your mobile number on WhatsApp and verify it.
- To provide the service: to show the meters linked to your number, your balance, usage, power status and transaction history, and to let you restore supply after an overload.
- To process recharges: to create a payment with our payment gateway, confirm it and credit your wallet, and to issue receipts.
- To bill electricity: to apply your Society’s tariffs and charges, deduct them from your wallet, and disconnect or reconnect supply as set by your Society’s rules.
- To support you: to answer your questions and resolve payment or meter issues.
- To keep the service safe: to prevent fraud and misuse, secure our systems and investigate incidents.
- To meet legal obligations: such as tax, accounting, and lawful requests from authorities.
We process your data on the basis of the consent you give when you sign in to the app, and for the legitimate uses permitted under section 7 of the DPDP Act, including providing a service you have asked for and complying with law. You can withdraw consent at any time (see Your rights); after that we will stop processing your data for the app, but the electricity metering and billing for your flat, which your Society has arranged, will continue.
5. Who we share it with
We do not sell your personal data. We share it only as follows:
- Your Society and its facility manager – your meter readings, balance, recharges and billing records, so they can manage electricity supply and billing for the property.
- Easebuzz (payment gateway) – your name, email address, mobile number and the payment amount, to process your recharge. Easebuzz is regulated by the Reserve Bank of India as a payment aggregator.
- Meta Platforms (WhatsApp) – your mobile number and the one-time code, so that WhatsApp can deliver your sign-in code. We do not share any other data with Meta.
- Service providers who work for us – companies that host or process data on our behalf, under contracts that require them to protect it and use it only on our instructions: Hostinger and E2E Networks, whose servers in India run our platform and receive meter readings; Cloudflare, which delivers this website and stores our encrypted backups; and Google Workspace, for email.
- Authorities – where we are required to by law, court order or a lawful request from a government agency.
- Business transfers – if Syctech is merged or acquired, your data may pass to the new owner, who must continue to protect it as described here.
6. What we do not do
- We do not collect your location, contacts, photos, files, camera or microphone data.
- We do not show advertisements and do not use advertising identifiers.
- We do not use your data to track you across other apps or websites.
- This website does not use advertising or analytics cookies.
- We never sell or rent your personal data, and we do not share it for marketing.
7. The app at a glance
A short summary of the Syctech app’s data practices, matching what we declare in the app stores:
| Question | Answer |
|---|---|
| Data collected | Mobile number and name; the name and email you enter for payment receipts; payment and transaction details; meter, usage and wallet information; basic device and diagnostic data |
| Why | To sign you in, show your meter and wallet, process recharges, support you, and keep the service secure |
| Shared with | Your Society, our payment gateway (Easebuzz), WhatsApp for sign-in codes, and our hosting providers, only as described in Who we share it with |
| Phone permissions | Internet access only. The app does not ask for location, contacts, camera, microphone, photos or files |
| Encryption | All data is encrypted in transit (HTTPS/TLS); sign-in tokens are kept in your phone’s secure storage |
| Advertising and tracking | None |
| Deleting your data | You can ask us to delete your account and data at any time; see Deleting your account |
8. How long we keep it
| Data | How long |
|---|---|
| One-time sign-in codes | Deleted automatically after 10 minutes |
| Session tokens | Until you sign out or they expire |
| Account, meter and usage data | While your number is registered with a Society on our platform. When your Society removes you, or you ask us to delete your account, we delete or anonymise it within 30 days, except as below. |
| Billing, payment and transaction records | 8 years from the end of the financial year, as required by Indian tax and company law |
| Server and security logs | 180 days, or longer where the law requires it, for example under CERT-In directions and the DPDP Rules |
| Support messages | 2 years after the issue is closed |
9. Security
We take appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure or destruction, including:
- encryption of all data in transit (HTTPS/TLS) and encrypted backups;
- servers protected by firewalls, with access restricted, authenticated and logged;
- access to personal data limited to employees and contractors who need it for their work, bound by confidentiality obligations;
- secure storage of sign-in tokens on your phone;
- regular internal reviews of how we collect, store and process data, and monitoring of our systems.
No system is completely secure. If a personal data breach occurs, we will inform you and the Data Protection Board of India as required by law. To report a security concern, write to info@syctech.in.
10. Your rights
Under the DPDP Act you have the right to:
- Access a summary of the personal data we hold about you and how we process it, and the people we have shared it with, and ask for a copy of your data.
- Correct, complete or update your data. Flat, meter and tariff details are maintained by your Society, so we may ask them to make the change.
- Erase your data, subject to the records we must keep by law (see Deleting your account).
- Withdraw consent at any time, as easily as you gave it.
- Nominate another person to exercise your rights if you die or become unable to do so.
- Grievance redressal from us, and if you are not satisfied, to complain to the Data Protection Board of India.
To use any of these rights, email info@syctech.in and include your registered mobile number. We may verify your identity by sending a code to that number. We will respond within 30 days.
11. Deleting your account
You can ask us to delete your Syctech app account and the personal data linked to it at any time:
- Email support@syctech.in with the subject “Delete my Syctech account”.
- Include your registered mobile number, Society name and flat number.
- We will confirm your identity by a code sent to your registered number, and confirm when deletion is complete, within 30 days.
What is deleted: your app account, sign-in data, the name and email you gave for payments, support messages, and your usage history held for the app.
What is kept: payment and billing records we must keep by law (see How long we keep it), and the meter and billing records of the flat itself, which belong to your Society’s electricity billing and continue for the next occupant. Deleting your app account does not disconnect your electricity supply or close your prepaid wallet; please speak to your Society about moving out or wallet balances.
You do not need to use the app to make this request, and you can make it even if you have uninstalled the app. A “Delete account” option is also being added to the app’s account menu; when it is available, you can use either way.
12. Children
The app is meant for adult residents and account holders. We do not knowingly process the personal data of anyone under 18 without verifiable consent from a parent or guardian. If you believe a child has given us personal data, contact us and we will delete it.
13. Grievance officer and contact
Syctech has a Data Protection and Grievance Officer who oversees our data protection practices and handles questions, complaints and requests about your personal data:
Vivek Pathak, Director, Data Protection and Grievance Officer
Syctech India Private Limited
C-62, Sector 10, Noida, Uttar Pradesh 201301
Email: info@syctech.in
We acknowledge grievances within 48 hours and resolve them within 30 days. If you are not satisfied with our response, you may complain to the Data Protection Board of India.
14. Changes to this policy
We may update this policy when our services or the law change. We will post the new version on this page with a new effective date, and tell you in the app before material changes take effect.
Other policies: Privacy policy · Terms of use · Refund and cancellation policy